Support

Need help with BombSMP? Our support team is here to help with server-related issues, missing rewards, rank problems, account questions, and general questions about the network.

If you need assistance, the best way to contact us is by joining our Discord and opening a support ticket. You can also email us directly if you prefer.

Before Contacting Support

Please include as much information as possible so we can help you faster. If your issue is about a missing purchase or reward, include your Minecraft username, what you bought, when you bought it, and any screenshots or receipts you have.

Payment, Billing, and Refund Issues

Anything related to refunds, billing problems, payment failures, chargebacks, duplicate charges, or purchase issues must be handled through Tebex Support. BombSMP staff can help explain where to go, but we cannot directly control payment processing or refund decisions.

If you are confused about whether your issue should go to BombSMP support or Tebex support, contact us through Discord or email and we will point you in the right direction.

Important Notice

BombSMP is not affiliated with Mojang Studios or Microsoft. Purchases support the BombSMP network and help us continue improving the server, adding updates, and keeping the community active.

Thanks,
The BombSMP Team